Shipping & Returns Policy

 Returns

If you receive a broken item or wrong item, we will accept a return of the unused product within 14 days or send you a replacement at not cost. 

Please allow 1-2 weeks for your return to be processed.

Discounted items are not eligible for a return.

Khalil Maamoon will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. 

Please note that we do not cover the cost of return shipping. The customer is responsible for all shipping costs associated with returning the item(s) to us.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

Shipping

Orders are typically shipped within 1 business day. You may select your desired shipping method from the checkout page.

State-by-state restrictions on vaping products
Khalil Mamoon complies with all federal and state-specific laws and regulations.
Please see below for a list of state-based restrictions related to vaping products. We are
currently unable to ship to the following states:
Alaska Arkansas Connecticut Colorado Georgia Hawaii Maine Nebraska New
Hampshire New York North Carolina Ohio Oregon Rhode Island (Temporarily) South
Carolina South Dakota Utah Vermont.
We are also unable to ship to U.S. territories: Guam North Marianas American Samoa
Puerto Rico U.S. Virgin Islands We cannot ship to APO/FPO/AE military addresses.
The following states only allow products from certain brands (JUUL, blu, VUSE, NJOY
& Logic): Arizona California (excluding blu) Delaware DC Illinois Indiana Maryland
Massachusetts Michigan Minnesota Nevada New Jersey New Mexico Pennsylvania
Rhode Island Virginia Wisconsin (excluding Logic).
The following states/cities prohibit the use of any discounts/coupons, price reduction
promotions, or price rebates for vapor products: Massachusetts New Jersey Additional
Restrictions and Flavor Bans Alabama has banned the sale of all tobacco-free (i.e.,
synthetic) nicotine products.
California has banned the sale of flavored e-liquid products, including menthol.
Illinois has restricted the sale of products from brands that have received a PMTA
Marketing Denial Order (MDO) from the FDA.
We are also no longer ship to Chicago, IL.
Massachusetts has enacted a temporary ban on the online sale of flavored nicotine
products, including menthol, and any product with a nicotine strength over 35mg.
Maryland has banned the sale of flavored disposables.
Minnesota has limited the sale of products into the state to those that have received a
PMTA Marketing Granted Order.
New Jersey has also banned the sale of flavored nicotine products, including menthol
and any nicotine-free items (excluding tobacco).
New York prohibits the online sale of any vaping products that contain liquid.
Philadelphia, Pennsylvania, has enacted a ban on flavored nicotine products, including
menthol. This ban does not include nicotine-free liquid.
The city also prohibits the online sale of e-liquid that contains nicotine salt.

San Francisco, California, has enacted a ban on the sale of all vaping products.
Wisconsin has limited sale of products into the state to those that are listed on the
Wisconsin Electronic Vaping Device Directory.
The following states/cities have enacted a ban on the sale of flavored vaping products:
Aspen, Colorado* Boulder, Colorado* Carbondale, Colorado California* Rhode Island*
*Includes menthol Please note that due to Proposition EE, we have temporarily
suspended sales to all cities in Colorado.
If you are in the state of California, you will receive a phone call from us after 5 PM to
confirm your order. If you have any questions, please reach out to our Customer Service
+1(714) 200-4011 for more information.
Flavored products are defined as any product that is not "tobacco" flavored. If the
product you are trying to purchase is restricted in your state/locality, you will
receive a message during the checkout process, and you will be unable to submit
your order until removing the restricted product from your basket.